Cottages Monreale appreciates many guests would like a bit more information before booking. Hopefully the list below will answer many of your questions but if not, please email Cheryl directly on info@cottagesmonreale.com.au  or give her a call 03 9755 1773

Breakfast Provisions

Brekky provisions are included as part of your tariff, you will find fresh food and freshly packaged breakfast ingredients sourced locally for your enjoyment.

• Breakfast provisions are for two adults (for each day of your stay) with refrigerated items placed in a basket in the fridge
• You will also find a selection of teas, hot chocolate, plunger coffee and chocolates.
• Stays of three days or more will have breakfast provisions restocked on the third day, please let reception know if this service is required.

Imagine a lazy morning with breakfast cooked for you……see the Indulgent Dining section for the famous Cheryl breakfast and pricing details,

Bush fire preparedness
Monreale Country House was built in 1902 (and remains secure and intact today as it was a 100 years ago), having been bypassed by past bushfires in the Hills. We are told that one of the many reasons for this is the estate’s location at the bottom of Sassafras Gully in a rainforest setting.

Business facilities

• Mobile phones other than Telstra do not work on the property due to our location in a rain forest gully.
• Mobile phone reception can be obtained at Sassafras village, some 3 kilometres away.
• Important email can be sent from reception.

Chauffeur service

• Due to insurance liability requirements, we are not permitted to provide a chauffer service for guests wishing to be picked up or taken to restaurants and reception centres.
• we are pleased to pre-arrange and book taxis and other transport providers as and when you require.

Check In and Check Out times.

• Check in time is….. 3.00pm on day of arrival
• Check out time is…. 11.30am on day of departure

Children

We are happy to discuss your needs regarding children, and we are not anti children at Monreale, as there is plenty of separation between cottages to cater for individual privacy.

Credit Card – Additional Charges

• The Management of Cottages Monreale reserves the right to charge the credit card of clients for any additional costs incurred, eg.
• Repair/Replacement of damaged property above fair wear and tear.
• A standard clean is included in the cost of the accommodation. In the event that your accommodation unit is vacated and left excessively dirty an additional cleaning cost amount will be advised to you and then charged to your card.

Departure

• Mini bar or extras must be paid on departure.
• Check all cupboards to avoid leaving behind any valuables or personal belongings. Any belongings left behind, that need to b e posted to guest will incur a postal charge.
• Ensure key is left in the door or handed in to reception.

Disabled Access to cottages or retreats

As our property is located on a semi steep hill slope, we have a variety of paths and steps to engage and encounter, if this is of concern to you we suggest you discuss your needs with us as certain access solutions can be provided to enable and facilitate your participation.

Eating in or out

• All cottages and retreats have a fully equipped kitchen – fridge, microwave, gas cook top, oven, china, cutlery and glasses all designed to make self- catering as easy as possible.
• Eating out is also very convenient as Olinda and Sassafras village’s are only a short distance from the property and have an array of restaurants and eating establishments.

Extra persons

The tariff is for two adults; (any extra persons including children must be approved by management)

• Additional persons will be charged at:
• $50.00 per extra person each per night.
• $25.00 extra per 3 -10 year old child each per night.
• $0.00 extra per 0 to 2 year old child each per night.

Guest numbers per cottage or retreat

• Unless otherwise arranged with us, each cottage or retreat is designed to accommodate 2 people.
• Magnolia country house retreat, which is a two-bedroom apartment style accommodation, can accommodate up to 4 people.
• Some cottages have double sofa beds.

Laundry Facilities

There are public laundry facilities located adjacent to reception.

Liquor licence

We are licensed and make available local wines, which are available in each accommodation unit (mini bar) or at reception.

Messages

We try to be as unobtrusive as we can to allow you to enjoy the seclusion and privacy of our Estate, but we are happy to accept messages from family and leave them at reception for you. Naturally if the messages are of an extremely important nature we will pass them on to you as soon as possible.

Mini-bar

Each cottage or retreat has a mini-bar with a quality range of chocolates, beer and local wines from which to choose. Special requests in this regard will be catered for to the best of our ability.

Newsletters and Marketing Communication

Monreale will only send you newsletters or marketing communication if you have subscribed or requested to receive them. We do not distribute mailing lists to any third party with the exception of a provider contracted by us to provide a service. If you do not wish to receive any newsletters or marketing communication from Monreale, please send us an e-mail with your request. Your details will be removed from the mailing list.

Pets
Cottages Monreale is a pet free environment.

Power Failures.

• We are pleased to say that we experience much fewer power failures than used to be the case than four years ago.
• Major blackouts can occur during severe storms, and as we rely entirely on electricity for virtually everything that opens and shuts on the property, temporary inconvenience issues may arise.
• Thankfully most occur very late at night or very early in the morning, but these events will still cause the water to stop because the pumps won’t work.
• .Unfortunately the use of showers and toilets will be delayed until power resumes. On such occasions we provide temporary water for toilet flushing and cups of tea.

Privacy Statement

Monreale are also committed to protecting our guests’ privacy before, during, and after their stay with us. All information remains strictly private and will not be divulged to any other unauthorised party. Your presence at Cottages at Monreale is nobody else’s business. We will decline to divulge your presence here should anyone ring inquiring for you – unless instructed otherwise by you.

Public Lighting

All paths have external all night secure lighting for your safety.

Servicing accommodation

We do not service during your stay unless the stay exceeds three days, but as need or circumstances warrant, we are happy to provide additional towels that can be obtained at reception

Smoke-free environment

• All internal areas including all of the cottages and retreats are smoke free environments.
• We require our guests to respect this condition so please do not smoke inside the accommodation.
• In the event that you do smoke in the accommodation, you will be charged an additional cleaning fee to rid the area of smoke aromas.
• For smokers, we have provided facilities for smokers on the decking outside of each cottage or retreat.

Travel time from Melbourne

Generally allow at least one and a half hours from the airport or city, and one hour from the eastern suburbs.

Visitors / Friends

Inviting your friends or other visitors to Monreale Estate

We know that most of our guests place great value on the seclusion, privacy and serenity of the property. With this in mind, and to protect what is valuable to the majority of our guests, we have a strict NO VISITOR policy.

• Should you wish to have a small number of friends or visitors for a brief daytime visit during your stay, you must seek permission beforehand from reception.

Water our precious resource

• We are not connected to mains town water, and must rely on pumping our own water supply.
• We receive water from two sources both controlled by mother nature, firstly we have our rain water collection system, and secondly our natural spring water we mix with rain water to form a delightful mineral spring concoction.
• We store this water in a holding tank and pump the water back under pressure to each accommodation unit.
• This system usually works well until we are hit by storms, which can temporarily affect the coloration quality of the water, from the discoloration occurring from the accumulated debris on the roof collection points.
• Whilst we have ample water, we request that you endeavor to limit your water usage to reasonable limits taking into account the needs of spas and other domestic appliances and uses.

What do you need to bring with you?

• Literally, nothing but your clothes and an intention to have the best time ever.
• All accommodation be it cottages or retreats, are fully provisioned with all linen, towels, toiletries and are self-contained for your convenience.