Cancellation Policy

(a) How to notify

• All cancellations at Cottages Monreale must be notified in writing or by email, clearly setting out the reason and details of the proposed cancellation.
• Phone cancellations must be followed up with a written confirmation to be considered a valid notification.
• No refunds will be made for any cancellation.

(b) 30 Days prior to arrival

• If a cancellation occurs 30 days prior to the arrival date set out in the confirmed booking and the reason for the cancellation is accepted by Monreale’s management, then the money paid for the booking to be re-allocated will be put towards the cost of the future date requested by the guest.
• However the re-allocation to a future date will be subject to the discretion of Monreale’s Management and also subject to availability and any other appropriate restriction set down by management. (ie.holiday periods and any minimum stay requirements etc.)
• A re-allocation administration fee of $50.00 will apply to all approved re-allocated bookings.

(c) Within 30 days of arrival but not less than 24 hours

All cancellations received within 30 days prior to arrival will forfeit the monies paid at that time for the relevant booking.

(d) Less than 24 hours to arrival

• All cancellations received 24 hours prior to arrival will be charged the full amount of the booking (if not already paid).
• Under the circumstances set out in this clause, the guest accepts that Cottages Monreale is entitled to charge the guests credit card for the balance of any unpaid monies remaining in respect of the cancelled booking.